Terms and Conditions

Terms and Conditions

Terms & Conditions

Use of our website and copyright information

The information contained and accessed of https://medicalinjectables.com.au (the “Site”) is provided by MEDICAL INJECTABLES for general guidance and is intended to offer the user general information of interest only.

Based on the fundamental universal condition of the electronic communication process, MEDICAL INJECTABLES does not guarantee or warrant the Site will be uninterrupted, without delay, error-free, omission-free, or free of viruses. Therefore, the information is provided “as is” without warranties of any kind, express or implied, including accuracy, timeliness, and completeness. In no event shall MEDICAL INJECTABLES, its directors, employees, agents or its related corporate entities be liable for any direct, indirect, incidental, special, exemplary, punitive, consequential or other damages whatsoever (including, but not limited to, liability for loss of use, data or profits), without regard to the form of any action, including but not limited to contract, statute, negligence or other tortious actions, arising out of or in connection with the Site, any content on or accessed by use of the Site, or any copying, display or other use hereof.

As content on the Site is subject to copyright, any unauthorised use of any materials on the Site may violate copyright, trademark, and other laws. Should a user download the materials on the Site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the Site may not be modified, reproduced, or publicly displayed, performed, or distributed or used for any public or commercial purposes. Third Party Links are provided as a convenience to our users. MEDICAL INJECTABLES does not control and is not responsible for any of these sites or their content.

$50 Booking Deposit

To avoid no shows and last-minute cancellations, MEDICAL INJECTABLES has introduced a $50 booking deposit to reserve an appointment. This $50 booking deposit will be credited towards your treatment or refunded in full if you show for your appointment but decide not to proceed with your treatment. We understand unplanned events can occur resulting in the need to cancel or reschedule your appointment. If this happens, we respectfully ask for your cancellation call 48 hours prior to your scheduled appointment. Unfortunately, if you cancel your appointment with less than 48 hours’ notice, your deposited amount will be forfeited.

Promotions and Special Offers

Promotions and special offers will be issued from time to time on the Site. These offers will be time sensitive.

All payments must be made in full at the time of purchase and the terms of our refund policy apply. Offer may be withdrawn at any time, can be used with a voucher but not with any other offer.

Skin Treatment Packages

Terms applying to all offers:

  • Bookings must be made for each treatment purchased
  • Not to be used in conjunction with any other promotion
  • Payment must be made upfront in full, and the terms of our refund policy apply.
  • Limited time only.
  • The terms of our refund policy apply to all treatments purchased.
  • Sale may be withdrawn or extended at any time.
  • Valid during Clinic opening hours.

Cosmetic Injections – Terms and Conditions

  • Cosmetic injection treatments appointments require a booking deposit of $50.
  • Bookings must be made in advance.
  • Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
  • The price per area treated will depend on the number of units required and the product used.
  • For legal reasons, the product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.
  • Products purchased in a package can only be used in one appointment unless indicated otherwise by the treating health practitioner.
  • Packages cannot be split over appointments unless indicated otherwise by the treating health practitioner.

Medications/ Change in Medical History:

It is the patient’s responsibility to inform MEDICAL INJECTABLES if there is a change in their medical history (e.g., cold sores or pregnancy) allergies or medications (e.g., Isotretinoin).

In the unlikely event of an unforeseen emergency involving the care of the patient, the patient will be evacuated to a hospital at the discretion of attending paramedics. All costs relating to the transfer and care of the patient remain the responsibility of the patient. Please advise your treating practitioner of any procedures, medication either oral or topical that you are currently or have recently taken or used.

Review of procedure

Review of procedures are done at two weeks or four weeks after the procedure depending on the procedure, except in the case of cosmetic emergencies, for example vascular occlusion or infection which will be seen immediately, as an emergency. Asymmetry, typical post treatment swelling, lumpiness will not be reviewed for at least two weeks unless advised otherwise by the doctor.  If there are signs of infections or other serious complications, no reviews will take place before the advised review period. It is your responsibility to inform the clinic if there are any signs of serious complications. We can be contacted via our Live Chat on our website, email, or phoning the clinic.

Hyalase/Dissolving of Dermal fillers

Should the patient request to dissolve any dermal fillers performed at the MEDICAL INJECTABLES, a minimum of four weeks after the procedure is required before assessment, and the cost of dissolving the dermal filler is approximately $450 per treatment. You may require approximately three sessions. Our doctors / nurses reserve the right to decline the treatment of Hyalase if they think it is unsafe or not in the patient’s best interest or if they wish to cease the practitioner patient relationship. In this case, The MEDICAL INJECTABLES will refer the patient to another clinic for further treatment.

Photography

Every patient will have photography prior to their first consultation. In making an appointment at the clinic, patients are consenting to this part of the normal procedure of the clinic. Photographs will also be taken again when advised by the doctor/therapist. At the absolute discretion of MEDICAL INJECTABLES, photography may be used on our Site and other promotional platforms unless you specifically decline and withdraw consent for use of photography on our Site and promotional material. All photography used on the site, or any other promotional material will be de-identified.

Ceasing the clinic/patient relationship

MEDICAL INJECTABLES doctors and therapists reserve the right to cease the clinic /patient relationship at any time. In this case, the patient will be offered alternative doctors/therapists/clinic to continue their treatments.

Asymmetry

All humans are asymmetrical. Our doctors/therapists will do our best to improve on this. All corrections of asymmetry post treatment are at the cost of the patient. MEDICAL INJECTABLES does not offer any complimentary treatments in the case of asymmetry.

Suitability for treatment:

MEDICAL INJECTABLES does not accept all patients for treatment. Some patients are unsuitable for the procedures performed. MEDICAL INJECTABLES reserves the right to decline or cancel further management of any patient if in the clinical opinion of the medical practitioner the patient is unsuited for further care. In the circumstance MEDICAL INJECTABLES would like to cease the care of our patients, we will refer the patient to another clinic. MEDICAL INJECTABLES offers no guarantee or warranty that any procedure will benefit the patient or have guaranteed outcomes. As a patient at MEDICAL INJECTABLES, you acknowledge that there is no guarantee of results for any procedure. Whilst every effort is made to achieve desired outcomes you as the patient understand that these are not guaranteed. Satisfaction rates of all medical procedures performed at MEDICAL INJECTABLES are very high.

Refund Policy:

As there is no guarantee with medical procedures it is essential that the patient understands procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and or service has been provided, and it is therefore not possible for MEDICAL INJECTABLES or the consulting doctor/therapist to refund procedure fees.  This is non-negotiable. MEDICAL INJECTABLES will make every reasonable effort to achieve the aesthetic outcome the patient requests, however no guarantees are offered in relation to the effects of any procedure performed.